Thursday, May 5, 2011

Breaking Policy

Pet Peeve: Owners and management who believe they're above the rules break them without any punitive effect, yet trample on anyone else who breaks the same rule.

Recently, I stopped at a coffee shop. In the alley next to the shop near a public parking area, there were "No Parking" signs there bracketing the prohibited area. Between those two signs were two vehicles, one of which was the cafe owner's. Regardless if the city put up the signs or the owner did, she was clearly in violation of the rule.

If she put them up, she should have installed "Reserved Parking" signs. That's more truthful with the intent of the actions of that day.

As owners, executives or managers, we need to have rules that say exactly what we mean, with exceptions spelled out if we want there to be exceptions.

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