Wednesday, March 9, 2011

Start Planning for 2012

A University of Calgary researcher, Piers Steel, has identified four factors that affect our level of motivation. Our motivation increases as the results of our actions are beneficial and the probability of seeing those outcomes increases. For example, if I know that by exercising more, I will lose more weight. I am more motivated. The probability will increase if I don't make any more changes too--like eating more.

Two other factors reduce motivation with their growth. The longer the delay in consequences, the less likely I'll be motivated. Like the consequences of continued smoking or not exercising, a delay of years will decrease any motivation to make changes today. Similar decreases in motivation occur with retirement savings, or working smarter to improve today's results in an employee-owned company. In an ESOP, participants don't benefit from the results of their work today for many years or decades.

The last factor is impulsiveness. Some relate this to the Emotional Quotient and our ability to not seek immediate gratification. The more impulsive we are, the less motivated we'll be to take action that has long-term benefits. We'll act in very hedonistic ways.

How does this relate to your business? First, recognize that any changes in processes, procedures, policies, strategies will take some time to come to fruition. In many companies, what we change today will be fully realized in six months, as the results from the old practices diminish and the new practice results are seen. So, as of today, almost all of 2011's results are determined. You can affect how things look towards the end of the year, but you can't change the 1st or 2nd quarter of 2011. It's been set and the results are established.

If you have a high degree of impulsiveness, you'll base your changes on Groupon, Twitter, and Facebook strategies. They'll give you a quick hit, a bit of buzz. However, how are you going to sustain those new levels of activity for the long-haul? Your customes will just wait for the next sale, gimmick, spiff, whatever.

If I want to be 20 lbs lighter by July 4, I've got to start working on it now. I can't wait till July 3rd. Likewise, if I want 2012 to be a banner year, I need to work on it now, so that by the 4th quarter, I'm starting to see the results I want in January 2012. Almost all companies set next year's goals and strategies at the end of the year; if they're on top of things, they'll have sessions in the early fall. Even then, they won't see results of those plans till the next mid-year. If I want to a whole year of good results, I now need to begin developing the workforce, estabilishing product innovations, service expectations, removing the obstacles for my customers, and a whole list of other things. Then we'll hit 2012 running on day one.

Starting now, the outcomes will be greater, the probability is greater, the delay will be reduced. Aren't you motivated now? Go for it!

Tuesday, March 8, 2011

Crash Tax Conversation

"Hey, did you hear the news that cities in 26 states charge you if they have to respond to an accident you caused?"

"Man, that's wild. How else will they tax us?"

"What do you mean?"

"Everytime we turn around, there's a new tax."

"Well, this isn't really a tax. If you don't pay taxes to that city--in other words, you live somewhere else--and you cause an accident, they'll charge you several hundred dollars for their fire department and police department to show up, take care of you and clean up the mess you created. It's more like a glorified user fee. You use their services, you have to pay."

"Well, I'm not going to any of those cities."

"Hmmm, interesting. Some cities have repealed their fees, or crash tax, for fear that people won't want to shop in their communities anymore. Why wouldn't you go to a city that has a crash tax?"

"I don't want to get charged for their fire department."

"You plan to have an accident when you go there?"

"No, but I'm just saying."

"If you're the kind of guy worried about paying a crash tax, then you must be the kind of guy who always drives new cars and has the worst driving habits."

"What do you mean?"

"People in new cars and bad drviing habits probably just had an accident and needed a new car. I get out those people's ways as fast as possible. By the way, how new is your car? Naw, don't answer that. Tell you what though. If you're worried about a crash tax my city might have, please stay home and have your accidents in your own neighborhood. Okay?"

"I'm not going to have an accident!"

"Okay, then you don't need to worry about the crash tax. All those cities can keep them to help defray the cost and still count on you, the good driver, to continue to shop at their stores, right?"

"I don't know."

"If you don't know if you're avoiding accidents, then you need to stay home. Look, give me a ten minute head-start going home tonight."