No, extreme customer service isn't happening today...well, at least, I'm not giving an example from the last decade or so.
These instructions are taken from an instruction manual for flight attendants during the 1930's:
1. Keep the clock and altimeter wound up.
2. Carry a railroad timetable in case the plane is grounded.
3. Warn the passengers against throwing their cigars and cigarettes out the windows.
4. Keep an eye on passengers when they go to the lavatory to be sure they don't mistakenly go out the emergency exit.
(Taken from A Treasury of Humor, E.W. Johnson, 1992: Prometheus Books, Buffalo, NY)
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